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Developed Scalable On-Demand Delivery Platform with Multi-Portal Solutions

Ziply, an on-demand courier service based in Los Angeles, needed a scalable platform to improve logistics operations. Gigalabs designed a solution with three user-specific portals for customers, drivers, and administrators. This helped streamline package deliveries, optimize costs, and improve service efficiency. The platform integrated key services like Google Maps and PayPal to ensure smooth operations.

Industry:Logistics
Location:Los Angeles
Technologies Used:
React.jsRuby on RailsAWSIOS SwiftQA Testing & Automation
Problem Statement

Complex Logistics and Limited Expertise

Delivery Delays

Ziply struggled with handling high delivery volumes while maintaining speed and cost-effectiveness in a fast-paced urban environment.

Technical Challenges

The client had a clear vision but required technical expertise to develop a scalable logistics solution.

Fragmented User Experience

They needed distinct portals for customers, drivers, and administrators to streamline operations.

Solution

Customized Multi-Portal System for Seamless Operations

Customer Portal

We built a user-friendly interface that enables customers to schedule shipments effortlessly, reducing delays and miscommunication.

Driver App

Mobile apps allowed drivers to accept nearby requests, optimize routes, and ensure timely deliveries with tracking and proof of delivery features.

Admin Portal

The admin portal offered real-time tracking, order management, and performance reporting, empowering Ziply to manage operations efficiently.

API Integrations

We integrated Google Maps, PayPal, and courier APIs (DHL, FedEx) for seamless payments, accurate tracking, and external partner collaboration.

Results Achieved

Improved Delivery Speed

Increased delivery capacity and reduced delays through streamlined workflows.

Revenue Growth

The scalable platform contributed to a significant revenue boost.

Enhanced User Satisfaction

Both customers and drivers benefited from smoother operations, leading to higher retention and user satisfaction.

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