IrisCX, a leading startup in Calgary, had to enhance its smart video conferencing platform. Facing issues with their old system and needing better scalability, they turned to Gigalabs. We helped them move from AWS to Google Cloud and transformed their monolithic system into a more efficient microservices architecture. These changes were designed to support their rapid growth and improve service delivery.
IrisCX’s previous system was hard to scale and maintain, making it difficult to manage growing traffic and develop new features.
The complex codebase led to delays in development and decreased system performance.
We changed IrisCX’s application to a microservices setup, which made the system more efficient and easier to manage.
Our team managed the migration from AWS to Google Cloud, ensuring a smooth transition with minimal downtime.
To enhance the platform, we introduced AI-driven self-guided sessions, and custom security settings, and implemented a Round Robin Scheduling system to improve service.
We added functionalities like advanced Analytics and Reporting, Sentiment Analysis, and Robotic Process Automation (RPA) to optimize post-session actions and improve system monitoring.
The platform now connects with tools such as Salesforce, Twilio, Tableau, SendGrid, and Acuity Scheduling, providing a comprehensive and integrated experience.
Transitioning to a microservices architecture resulted in a more organized and efficient codebase.
The migration to Google Cloud provided increased scalability and flexibility, supporting IrisCX’s rapid growth.
The enhanced platform attracted prominent clients, including leading home goods companies, reinforcing IrisCX’s industry position.
