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Modernized a Governance Platform with Multilingual Support for EU–UNDP

The Mayors for Economic Growth (M4EG) Facility, a flagship EU and UNDP initiative, needed a more efficient and reliable WordPress platform to serve policymakers, city leaders, and regional stakeholders. Gigalabs modernized the website, enhancing performance, navigation, and multilingual support while simplifying content management. The upgraded platform supports stakeholders across five countries in accessing information quickly and with greater reliability.

Industry:International Development
Location:Regional (Europe & CIS, managed by UNDP IRH)
Technologies Used:
WordPressPHPJavaScriptCSSHTML5
Problem Statement

Barriers in Website Reliability and Stakeholder Experience

Unstable Performance

They were dealing with slow load times, random crashes, and bugs like broken menus, overlapping text, and videos that wouldn’t play. These recurring issues made the site frustrating to use and eroded trust among visitors.

Content Bottlenecks

Because the site was custom built, their team had to rely on developers for basic changes. This dependency slowed them down and created communication gaps.

Plugin and Security Risks

Outdated and redundant plugins dragged down performance and opened vulnerabilities, including CORS issues, while weak safeguards left sensitive data exposed.

Difficult Search and Navigation

The Library and News sections lacked tagging, filtering, and search, making it harder for stakeholders to find relevant content.

Inconsistent Multi-Language and Mobile Experience

English content wasn’t syncing properly with other languages, and the mobile site failed to deliver the same experience as desktop.

Translation Challenges

They struggled to keep translations consistent and accurate, confusing non-English stakeholders and weakening accessibility.

Solution

Transforming a Fragile Platform into a Scalable, User Friendly Hub

Comprehensive Audit and Revamp

We began with a full assessment and restructured the website to create a cleaner, more intuitive experience for stakeholders.

Performance and Stability Optimization

Removed outdated plugins, patched vulnerabilities, and resolved recurring bugs to strengthen site performance and reliability.

Smarter Search and Discovery

Introduced a global search bar with improved tagging and filtering, turning the Library and News into reliable, accessible resources.

Multi-Language Consistency

We synchronized updates across all language versions and improved translation accuracy to ensure consistency.

Mobile Accessibility

The mobile site was rebuilt to match desktop functionality, giving stakeholders a full experience across devices.

Content Control Back to the Team

Simplified content management, provided training, and delivered documentation so the UNDP team could update the site independently.

Results Achieved

Faster Information Access

Stakeholders can now retrieve key resources quickly, reducing delays in decision-making.

Higher Engagement

Policymakers, city leaders, and regional teams interact more actively with the platform.

Efficient Content Management

The communications team can update and publish content independently without developer support.

Improved Resource Discovery

Users can easily find relevant news, grants, and learning materials, increasing program visibility.

Consistent Multilingual Messaging

All language versions are synchronized, ensuring accurate information across regions.

Reliable Mobile Experience

City leaders and field teams can access the platform effectively on mobile devices, supporting engagement on the go.

Success Stories in Spotlight

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